I think that it should encompass all major programs. I know that's a pain in the ass, however, I'm sure that many of us (myself included) are willing to write sections regarding it and have others proofread it.
Reason being under Win2K many of my burning programs that I was very comfortable with stopped working, and I had to learn how to use such programs as NTI Pro 2000 (which is a fairly counterintuitive program), Nero, and Fireburner just to name a few.
Another reason is that it'd answer all stupid questions. But of course, it's just a suggestion.
oh and lets not forget roxio ez-cdcreator what a piece that thing is. and nero is annoying they still haven't gotten rid of oh you have a scsi card you gotta have a scsi burner and it won't get past it grrr.
Maybe just renaming the miscellaneous part or laying it out differently would do the trick.. FAQs should come under documentation or something I think. I'd wager some folks would have trouble finding the information if a neon sign blinking 'READ THIS' and letting out a siren wail was dangled in front of their eyes.